Privacy Policy

Quinta Roca Hotel, in compliance with the Federal Law on the Protection of Personal Data Held by Private Parties, informs you that the personal information you provide will be used exclusively for the purposes described in this notice.

1. Personal data we collect

We may request and collect information such as:

• Full name
• Phone number and email address
• Identification documents (INE/Passport) when staying as a guest
• Payment or billing information
• Stay preferences or special requirements
• Any other data necessary to provide our services
• Sensitive personal data will not be requested unless strictly necessary and with your express consent.

2. Purpose of data processing

The personal data we collect will be used to:

• Process reservations and manage your stay
• Provide the hotel’s services
• Send confirmations, invoices, or reminders related to your stay
• Improve the quality of service and guest experience
• Respond to questions, requests, or comments
• Comply with legal and security obligations

If we use your information for secondary purposes such as promotions or event information, we will request your prior consent.

3. Security measures

We protect your data through physical, administrative, and technological measures to avoid loss, misuse, unauthorized access, or alteration. Only authorized personnel have access to this information.

4. Data sharing

Your personal information will not be shared with third parties, except for:

• Competent authorities when legally required
• Service providers strictly necessary for processing payments or reservations
• Companies affiliated with the hotel’s reservation system

5. ARCO Rights

You have the right to:

• Access your personal data
• Rectify it if it is inaccurate or incomplete
• Cancel it when applicable
• Object to its use for specific purposes

6. Use of cookies and digital tools

Our website may use cookies and similar tools to enhance your browsing experience or remember preferences. You may disable cookies in your browser settings at any time.

7. Changes to this Privacy Notice

This Privacy Notice may be updated to comply with new legal requirements or to improve our processes. Any changes will be published on this website.